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Member Spotlight

Donagh Herlihy, EVP & CTO, Bloomin' Brands

Describe your work philosophy in one sentence.

To paraphrase W. Edwards Deming - "Without data you're just another person with an opinion"

What unique problem have you helped your company solve in the past year?

Building the culture, processes and technologies to make our in-house food delivery program successful.

Why did you join RTN's Board of Governors?

To learn from my peers and to help reduce the friction we encounter in adopting useful technologies.

What's your favorite personal past-time?

Generally exploring - countries, cities, cultures, food, music, people.

What three words would you use to describe what's happening in the restaurant industry right now?

Omni-channel customers

What's your favorite restaurant? (not your own!)

Bombay Brasserie - London (I love Indian food).

What's your most-used restaurant app?

The Outback Steakhouse App

What technology are you most excited about for the future of restaurants?

The combination of AI and robotics to automate repetitive tasks allowing our employees to give their entire focus to delivering outstanding hospitality.

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RTN MEMBERS