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Chris Andrews, CIO, Smoothie King
Describe your work philosophy in one sentence.
Make empathy, pragmatism, transparency and operational excellence our daily core values.
What's the most recent tech you've deployed at your restaurants?
Online Ordering, Delivery and Curbside. Thanks Covid!
Why did your company join RTN?
I joined RTN to be around the best practitioners, vendors and network in the industry today.
What's your favorite personal past-time?
Training Brazilian Jiu-Jitsu.
What three words would you use to describe what's happening in the restaurant industry right now?
Innovation, Chaos, Team-work.
What's your favorite restaurant (other than your own)?
Gloria’s Latin Cuisine
What's your most-used restaurant app & why?
Our Smoothie King Healthy Rewards app! It’s easy to use my rewards and pre-order my post workout Smoothie!
Restaurateur you most admire & why.
Tough question, but I've loved seeing small, scrappy brands that come in and create waves in our industry; it makes the bigger brands take notice. Kiosks, AI, tablets and omni-channel mediums are the playground for the quick and nimble!
What technology are you most excited about for the future of restaurants?
I believe a true omni-channel seamless guest experience is needed and coming. So far, we have different entry points, but soon someone is going to bring the guest experience and operations orchestration all together to impact our industry in a great way.