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Member Spotlight

Matt Thompson, VP Global Sales, Rakuten Ready

Describe your work philosophy in one sentence.

Work hard, play hard, never ending strive for growth.

What unique problem does your company solve for restaurants?

We solve for the most difficult part of the Order Ahead for Pickup journey by making the last mile seamless and delightful with our ARRIVE solution. We also drive traffic and transactions online and in-store through Rakuten Rewards.

Why did your company join RTN? 

We see it as a terrific opportunity to connect with key leaders at top brands to build relationships, learn from each other and do business together.

What's your favorite personal past-time?

I love basketball, watching sports, jogging for fresh air and hunting every Fall.

What three words would you use to describe what's happening in the restaurant industry right now?

Disruption, Disconnection, Impatience.

What's your favorite restaurant?

Chick-fil-A

What's your most-used restaurant app?

Chick-fil-A One

Restaurateur you most admire & why.

Founders / current operators of In-N-Out and Chick-fil-A, for making a great product and sticking with what makes them unique over many decades.

What technology are you most excited about for the future of restaurants?

Mobile Order and Pay, and anything that removes friction and time between the consumer and their food!

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