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|Current RTN Workgroups|
Below are charters for RTN workgroups, where technology talent from restaurants and suppliers come to the table to discuss specific topics, and build industry consensus around best practices and industry challenges. Assert your voice at the table as we tackle the topics that matter most to the industry.
Restaurants-Only COVID-19 Workgroup
Dates: Thursdays at 11:00 am CT (weekly)
The novel coronavirus (COVID-19) is forcing the industry to manage, adapt and respond to the uncertainty and risk associated with a global health incident. Managing your customer & employee safety and expectations is not a competitive advantage, it is an industry imperative. Join this group to discuss the rapidly changing situation in the US and internationally, learn how others are responding, and drive an industry response to customers, employees and other stakeholders.
COVID-19 Off-Prem Playbook Workgroup
Dates: Thursdays at 3:00 pm CT (weekly)
Due to COVID-19, restaurants are faced with the unprecedented challenge to transform their businesses on a dime, changing every possible way they serve customers with immediate urgency, or risk closing their doors either temporarily or forever. RTN's COVID-19 Off-Prem Playbook Workgroup brings together key tech contributors to ideate around real-world examples, resources and references, covering topics such as Communications / Signage, Curbside / Pick-Up, Delivery, Payments, Alcohol Sales, Grocerant Concept, Bulk Meals, Safety, Creative Concepts, etc. The workgroup will also ideate around ways restaurants can pivot fast to embrace off-prem tech now and for the long-term. This collaboration will produce a master COVID-19 Off-Prem Playbook designed to be a go-to reference for restaurants looking to pivot quickly from serving customers on-site to a completely off-premises business model. The ultimate goal of this workgroup is to keep restaurants open for business in every conceivable way for as long as possible during this crisis and beyond.
Third-Party Delivery Workgroup
Third-Party delivery services add additional business capabilities, but also significant technical and operational complexity that result in customer dissatisfaction with order accuracy and product quality. These delivery services also lack reporting capabilities that restaurateurs need to manage the business partnership and customer relationship.
Buyer’s Guide and Standard RFP
Restaurant professionals seeking to implement Business Intelligence (BI) and Point of Sale (POS) solutions do not share a common understanding of the abilities and limitations of the various platforms that are available. This has negatively impacted the adoption of new business capabilities and processes due to longer time-to-market, increased complexity and additional risks associated with adopting these new systems.
Open API Initiative
Restaurant business capabilities and innovation are stifled by an immature technology ecosystem that produces an ever growing and unfulfilled queue of integration partners and dissatisfied customers. Even when integrations are in the business interest of two parties or their customers, there is unnecessary friction at the process and technology level that cause increased time-to-market, waste valuable developer, accounting, marketing and operations resources, and lost business capabilities.
Security & Compliance Best Practices
Securing customer, payment, and corporate data has become mission critical in every industry, but restaurants and their technology providers lack industry specific guidance on regulatory issues, physical and cyber-security risks, and emerging technologies. As a result, restaurants and their suppliers need additional guidance to meet the rapidly evolving compliance, operational, public relations, and technical challenges inherent to the restaurant technology & security industry.