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Below are charters for RTN workgroups, where technology talent from restaurants and suppliers come to the table to discuss specific topics, and build industry consensus around best practices and industry challenges. Assert your voice at the table as we tackle the topics that matter most to the industry.
3rd Party Delivery Workgroup
Third-Party delivery services add additional business capabilities, but also significant technical and operational complexity that result in customer dissatisfaction with order accuracy and product quality. These delivery services also lack reporting capabilities that restaurateurs need to manage the business partnership and customer relationship.
Buyer’s Guide and Standard RFP
Restaurant professionals seeking to implement Business Intelligence (BI) and Point of Sale (POS) solutions do not share a common understanding of the abilities and limitations of the various platforms that are available. This has negatively impacted the adoption of new business capabilities and processes due to longer time-to-market, increased complexity and additional risks associated with adopting these new systems.
Open API Initiative
Restaurant business capabilities and innovation are stifled by an immature technology ecosystem that produces an ever growing and unfulfilled queue of integration partners and dissatisfied customers. Even when integrations are in the business interest of two parties or their customers, there is unnecessary friction at the process and technology level that cause increased time-to-market, waste valuable developer, accounting, marketing and operations resources, and lost business capabilities.
Security & Compliance Best Practices
Securing customer, payment, and corporate data has become mission critical in every industry, but restaurants and their technology providers lack industry specific guidance on regulatory issues, physical and cyber-security risks, and emerging technologies. As a result, restaurants and their suppliers need additional guidance to meet the rapidly evolving compliance, operational, public relations, and technical challenges inherent to the restaurant technology & security industry.