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Craig Kalie Hero Image
05/17/2022

RTN Member Spotlight: Craig Kalie

CEO, CUSITech
Cody Czmyr
Director of Marketing, Communications and Membership
Cody Czmyr profile picture
What unique problem does your company solve for restaurants?

Companies trying to expand their national footprint by scaling their NRO’s or IT deployments have it rough. They’re either forced to deal with each trade at each individual site or deal with a national “solutions integrator” or a GC that endlessly subs out the actual work. This margin stacking leads to increased prices, inefficient communication, and inconsistency from site to site. CUSITech provides a single point of contact to manage the planning, surveying, installation, and construction with our nationwide skilled W2 technicians, so our customers can hit go-live dates on time and on budget.

Why did your company join RTN?

We joined RTN to learn more about the restaurant industry and to network with some of the brightest minds in the restaurant space. We love sharing cool, new tech with our existing relationships and feel RTN is the best place to learn about new tech.

What’s your favorite personal pastime?

I love playing and watching sports and I love my 430am alone time to read. Sorry, that’s three!

What three words would you use to describe what’s happening in the restaurant industry right now?

Adaptation. Technology, Speed

What’s your most-used restaurant app?

Sorry 3rd parties. Our best experience is always using each restaurant’s app which means my iPhone is full of apps.

Restauranteur you most admire and why?

Oh, it’s too challenging to pick one! There are so many that have earned tremendous respect during the pandemic. The way people and companies have adapted so quickly is amazing. Scrappy is a good word but also focus. I feel many of the thriving brands came through the pandemic ahead because they had their eyes on what the customers’ actually want from an experience and then figured out how to deliver that experience. Maybe it was a smaller menu or adding a covered patio, or QR code ordering and payment or AI at the drive through.

What technology are you most excited about for the future of restaurants?
We recently came across a Power over Ethernet (PoE) switch that has the capability to power the entire IT infrastructure within a QSR or fast casual. This is a game changer when it comes to installation costs, permitting, energy savings and even battery back-up. The POS, KDS, printers, menus boards, network rack, managers PC, kiosks, etc can all be powered from a single (special) PoE switch and single battery back-up unit. No more AC outlets required. No more UPS shoved under the counters.