RTN Member Spotlight: Dave Robertson
As an IT leader with over 10 years of hands-on experience, I am able to use my experience to explain intricate technical solutions to diverse stakeholders. I specialize in delivering strategic, architectural, and technical advice for initiatives powered by big data. As the Chief Technology Officer at Fingermark, I'm able to leverage my expertise in the dynamic environment to create robust strategies for my team.
At Fingermark, we specialize in providing innovative solutions that address the unique challenges faced by global QSRs. Our cutting-edge technology is designed to optimize speed and efficiency, enhance customer experiences, and boost profits for restaurants. In an industry grappling with labor shortages, rising operational costs, and evolving customer expectations, our AI and computer vision technology ensures a faster and more streamlined experience. By leveraging real-time data insights, we empower decision-makers to make informed choices that lead to greater organizational change and increased revenue. With Fingermark, QSRs can access highly accurate and user-friendly data to help them make smarter and faster decisions every day.
Our decision to join RTN was motivated by a desire to collaborate with an organization that shares our commitment to driving innovation in the QSR and restaurant industries. At RTN, we have the opportunity to network with other businesses that share our passion for leveraging technology to solve industry-specific challenges. This allows us to stay up-to-date with the latest trends and insights, and to gain valuable knowledge and expertise that helps us better serve our customers. We are proud to be part of a community that fosters collaboration, creativity, and growth in the QSR and restaurant space.
Spending quality time with my young family and working on my garden are things I like to do in my past time.
I love to explore our beautiful region of Hawke's Bay in New Zealand with activities like hunting, fishing, and trail running when I get the chance. I also like to test my skills with a bit of DIY around the house.
Rapid Technological Transformation
I use the Hell's Pizza app the most as it is the only restaurant that delivers rural.
As someone new to the food industry, I am inspired by the approach taken by Chick-Fil-A and their team. Despite operating in their busiest sales channel, the drive-thru, they consistently provide a personalized experience for their customers. What's even more exciting is their willingness to adopt AI technology to improve speed of service and accuracy. I find it remarkable how they continue to embrace technology while prioritizing customer satisfaction.
I am excited to see how AI and computer vision will continue to help restaurants improve operational efficiencies and empower teams with better data. The more we use AI the better it will get at delivering real-time solutions to those on the frontline.
Havelock North, New Zealand