NEW! Restaurant Tech AI Share Group

Join this monthly collaborative conversation, where we invite restaurants and technology executives to explore the various types of artificial intelligence / machine learning real-world applications, and how these technologies are evolving in our industry.

Occurring the first Tuesday of the month. 

Register Here
AI share group

NEW! Optimizing Next-Gen Off-Prem

Take-out became table stakes during the pandemic, and it's still taking off, with no sign of slowing. In fact, it's become increasingly critical for restaurants to get it right - restaurants must find the best way to get orders from inside the four walls into consumer hands. Join  as we explore the ways take-out tech has taken off!

START DATE: Wednesday, September 7 at 11:00 am CT, occurring every other Wednesday thereafter.

Register Here
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PHASE 2 - Open API: Customer Record Data Standard


PHASE 2 of the Restaurant Customer Record Data Specification will expand upon the existing customer data record to include customer segmentation information, per below. The outcome will enable restaurants to create customer personas to enhance marketing initiatives and capabilities to drive loyalty. 

  • Demographics
  • Geographics
  • Technographics 
  •  Psychographic
  •  Behavioral
  •  Needs-Based
  •  Value-Based
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customer record

Winning the Customer

Join us to explore best practices for converting third-party to first-party online ordering and loyalty, and/or marketing to your most loyal fans with various personalized tech platforms and automation.


  • Pros vs. cons of current marketplace offerings
  • Integration strategy
  • AI-fueled personalization
  • Loyalty platforms
  • Delivery strategies for conversion

LAUCHING January 2023

Register Here
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PHASE 2: Data Events, focused on Labor & Scheduling

Restaurant data events, whether financial, marketing, or operational, make up the basis for a modern, data-driven company, but many restaurants do not have access or simply cannot ingest data events to make meaningful decisions. This workgroup will create processes and technical requirements to simplify data events, to help restaurants aggregate, analyze, and act on valuable data events in real-time. 

Start Date - Tuesday, August 16 at 2:00 pm CT, occurring every other Tuesday thereafter.

Register Here
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NEW! Calculating Restaurant Tech ROI

Inviting technology companies to share ROI calculators for specific technologies, and creating a library of ROI tools and resources for restaurants. This may be useful when passing on the value of tech to franchisees and / or evangelizing tech decisions internally. The potential outcome of this workgroup may reference or augment former RTN work, including the Rest. Tech. KPIs & RTN’s Rest. Tech. Capabilities Framework. 

START DATE: Thursday, October 6 at 10:00 am CT, occurring every other Thursday thereafter.

Register Here
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Restaurant Technology KPIs

In an industry already struggling with identifying KPIs around its technology ecosystems, the past two years proved that restaurants must prioritize and procure technologies that measurably map to results in order to remain relevant and resilient. The RTN KPI workgroup will bring a cross-section of restaurant technology executives together to identify KPIs that are table stakes, while also imagining which KPIs may be worth future consideration.

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Restaurant Technology Capabilities Framework

As restaurants diversify business models and adopt new technologies to drive them, the industry has become increasingly mired in multiple terms that refer to same or similar solutions (examples: dark kitchen, ghost kitchen, host kitchen / pick-up lockers, pick-up pods, automats). This workgroup will focus on defining functional areas, capabilities, and use cases for restaurant industry solutions, culminating in a master capabilities matrix that allows stakeholders to speak a common language and accelerate outcomes.

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RTN workgroups are innovative think-tanks, where all RTN members have a seat at the table. This is where technology companies and restaurateurs roll up their sleeves together, and collaborate to solve real-world challenges.

When and How do Workgroups Meet?

Workgroup meeting frequency changes based on the needs of the community, however most operate on a bi-monthly meeting schedule. All workgroup meetings are held via Zoom.

Why Should I Join as a Restaurant Operator?

By joining the workgroups, restaurants tap the collective tech talent of multiple suppliers to help solve challenges. The result? Tangible deliverables you can use to streamline your business and innovate faster.

Why Should I Join as a Supplier?

Workgroup key contributors receive RTN Key Contributor Badges  of recognition for the talent, time and resources they dedicate to the mission. Workgroup leads are also tapped to introduce key findings to the industry via webinars and live events, like MURTEC and MURTEC Executive Summit.

Who's Who In Restaurant Technology

The workgroups provide excellent networking, both supplier-to-supplier and restaurant-to-supplier. You'll get to know top tech talent in our industry, and find out who's who when it comes to getting things done.

Shape The Future of Restaurant Technology

By joining the workgroups, you can shape the future of restaurant technology, using your voice, tech talent and brand influence to produce best practices, technical guidance and standards.