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What are Workgroups?

RTN workgroups are innovative think-tanks, where all members have a seat at the table, where technology companies and restaurateurs roll up their sleeves together, and collaborate to solve real-world problems, create best practices and publish standards. RTN members enjoy first-rights access to everything workgroups publish, which allows technology companies to go to market faster with solutions designed to spec, while allowing restaurants to roll out new technologies with greater confidence and efficiency. Workgroup chairs also will have the opportunity to present the standards and best practices findings live on stage at MURTEC and MURTEC Executive Summit events.


**All RTN members will receive invitations to all current workgroups.**

If you are a registered member of RTN and are currently not receiving invitations, email us



Current Workgroups & Status


The restaurant industry continues to be a high value target for cybercriminals, even as the industry adopts technology and digital transformation at a rapid pace.  Security operations, staff, tools, vendors and support are increasing in complexity even for the most sophisticated businesses in the world. The RTN Cybersecurity Group brings member resources together to collectively defend customer, staff, and corporate assets by: sharing cybersecurity intelligence information in real time, identifying best of breed tools and processes, simplifying cybersecurity programs, making restaurants an attractive industry for expertise in low supply, benchmarking key cybersecurity program KPIs at the executive level, influencing the vendor community to produce products and services that restaurants needs and measuring and evaluating risk.


Third-Party delivery services add additional business capabilities, but also significant technical and operational complexity that result in customer dissatisfaction with order accuracy and product quality. These delivery services also lack reporting capabilities that restaurateurs need to manage the business partnership and customer relationship.


Restaurant business capabilities and innovation are stifled by an immature technology ecosystem that produces an ever growing and unfulfilled queue of integration partners and dissatisfied customers. Even when integrations are in the business interest of two parties or their customers, there is unnecessary friction at the process and technology level that cause increased time-to-market, waste valuable developer, accounting, marketing and operations resources, and lost business capabilities.



Point of Sale (POS) systems are a part of every concept and size of restaurant, but they are implemented and deployed in ways that lead to a lack of uniformity in security capabilities.  This fragmentation leads to increased risks to individual stores as well as large brands.  This group will develop industry standard security requirements and implementation best practices to address these issues and ultimately increase the security maturity of the POS. 

The COVID-19 crisis has forced the restaurant industry to innovate at lightspeed, transforming once nice-to-have futuristic technologies into must-have, essential-to-business table stakes. From waiting on a table to ordering from a menu to paying a tab, whether you're dining in or using the restaurant's curbside, delivery or drive-thru options, contactless technologies guide every turn along the customer's journey. This workgroup will explore best practices for implementing contactless technologies whenever and wherever your customer interacts with your brand.


With the rapid shift to off-premises dining, restaurants have become increasingly concerned about relinquishing razor-slim margins to third-party delivery companies. Restaurants are seeking viable alternatives to outsourced delivery in the form of native or owned delivery models. This workgroup brings restaurants and suppliers together to prescribe best practices for reclaiming the last-mile delivery customer experience - allowing restaurants to take control of their most valuable assets: employees, customers, food quality/safety and business-sustaining margin.


Ended Workgroups & Status



The novel coronavirus (COVID-19) is forcing the industry to manage, adapt and respond to the uncertainty and risk associated with a global health incident. Managing your customer & employee safety and expectations is not a competitive advantage, it is an industry imperative. Join this group to discuss the rapidly changing situation in the US and internationally, learn how others are responding, and drive an industry response to customers, employees and other stakeholders.



Restaurant professionals seeking to implement Business Intelligence (BI) and Point of Sale (POS) solutions do not share a common understanding of the abilities and limitations of the various platforms that are available. This has negatively impacted the adoption of new business capabilities and processes due to longer time-to-market, increased complexity and additional risks associated with adopting these new systems.


Due to COVID-19, restaurants are faced with the unprecedented challenge to transform their businesses on a dime, changing every possible way they serve customers with immediate urgency, or risk closing their doors either temporarily or forever. RTN's COVID-19 Off-Prem Playbook Workgroup brings together key tech contributors to ideate around real-world examples, resources and references, covering topics such as Communications / Signage, Curbside / Pick-Up, Delivery, Payments, Alcohol Sales, Grocerant Concept, Bulk Meals, Safety, Creative Concepts, etc. The workgroup will also ideate around ways restaurants can pivot fast to embrace off-prem tech now and for the long-term. This collaboration will produce a master COVID-19 Off-Prem Playbook designed to be a go-to reference for restaurants looking to pivot quickly from serving customers on-site to a completely off-premises business model. The ultimate goal of this workgroup is to keep restaurants open for business in every conceivable way for as long as possible during this crisis and beyond.