ARTICLES BY THIS AUTHOR

05/11/2023

RTN's AI Share Group: What You Missed

A summary of real-world installations and insights, showcasing how AI is helping restaurants super-charge efficiencies, solve challenges and enhance customer journeys.
05/09/2022

Recap from Food On Demand 2022: Red Robin Gourmet Burgers

In a session entitled, Operations & Strategy: Big Questions for Big Brands at the Food On Demand show, May 4-6 in Las Vegas, we heard from Jason Rusk, SVP, Transformation & Business Development for Red Robin Gourmet Burgers, a beloved casual dining brand founded in 1969, with more than 520 family-f
05/08/2022

Recap from Food On Demand 2022: Focus Brands

In a session entitled, Operations & Strategy: Big Questions for Big Brands at the Food On Demand show May 4-6 in Las Vegas, we heard from Kristen Hartman, President, Specialty Category for Focus Brands, the franchisor and operator of more than 6,000 restaurants, cafes, ice cream shoppes, and bakeri
05/08/2022

Recap from Food On Demand 2022: Dine Brands

In a session entitled, Operations & Strategy: Big Questions for Big Brands at the Food On Demand show, May 4-6 in Las Vegas, we heard from Scott Gladstone, SVP, Strategy & Innovation at Dine Brands, one of the world’s largest full-service dining companies and franchisor of Applebee’s Grill + Bar an
05/05/2022

Winning Customer Loyalty: Same Mountain, Different Paths

The session entitled “Monetizing Brand Loyalty” at the Food On Demand Conference, held in Las Vegas May 4-6, may have just as easily been called "Same Mountain, Different Path".
05/05/2022

Stand-Out Stats: Ten Key Takeaways from Research Presented at Food On Demand 2022

At the Food On Demand Conference, held in Las Vegas May 4-6, stand-out stats came a mile a minute from rockstar researchers Andrew Custage, head of analytics at Sense360 Medallia and Ariane Turley, senior research analyst at YipitData during a session moderated by Carl Orsbourn, COO of Learn.
05/05/2022

Chipotle’s Clear Vision

If you wonder why Chipotle is killing it when it comes to loyalty and digital sales, look no further than the keynote presentation from Logan Hull, Director of Digital Restaurant Experience & Managing Director of Robotics, at the Food On Demand Conference in Las Vegas May 4-6.
05/05/2022

Olo’s Time To Shine

With over 85 million consumers using Olo’s platform to order food, Noah Glass, the company’s founder and CEO, deserved to soak up the keynote spotlight at the Food On Demand show, held May 4-6 in Las Vegas.
11/10/2021

Town Hall: Customer Data, Privacy & Third-Party Delivery

Everyone is talking about “who owns the data.” Data privacy expert Odia Kagan joins our Town Hall to provide actionable insights.
11/22/2021

Top Three Key Takeaways on Customer Data, Privacy & Third-Party Delivery

This must-read article includes the top three takeaways from RTN's Town Hall with data privacy expert Odia Kagan.