Restaurant Technology Network’s (RTN’s) AI Share Group on August 1 showcased hot AI solutions already being leveraged in the restaurant space.
RTN Co-Founder Angela Diffly kicked off the call and facilitated short speaker chats to offer a glimpse into real-world use cases of AI, including voice, sales forecasting, payments, cybersecurity and more.
ConverseNow's Ben Brown shared how the ConverseNow solution automates drive-thru and phone orders for enterprise restaurant chains including Domino’s and Wing Stop. ConverseNow built its virtual assistant back in 2018 "before AI was cool," Brown said.
Recently the company integrated LLMs (large language models), "so that the conversations are more natural and free-flowing" than they previously were. Its "tremendous results" include doubling restaurant output during peak hour times (Hello, automated upsell!) plus higher customer satisfaction scores. "Customers enjoy speaking with the AI. They like how accurate their orders are," Brown explained.