In May Contactless-Themed Stories Dominated

As we’re all increasingly concerned about what we’re touching, who else has touched it and how often it has been cleaned, it is no wonder that we’re all looking to reduce our touchpoints.

Stories about contactless --  payments and deliveries -- were among the five most read restaurant stories on HT for the month of May. Let’s count them down! 

5. Is Contactless Delivery Here to Stay? For Domino’s the Answer is Yes.
Many restaurants have pivoted to contactless delivery during the COVID-19 pandemic. It’s a safer option for customers but also, and maybe more importantly, to employees who are out on the road going house to house encountering customers and their germs.  Domino’s is among those restaurants that plans to continue to offer the service for the foreseeable future.  

4. A Successful Restaurant Delivery Strategy Focuses on Food, Customer Experience
Many restaurants have been forced to pivot to off-prem, many are adding delivery, either owned or third-party.  In this thought leadership column, Denise Faldini , Sales Director for Brazil, Bringg, details the 5 crucial elements of an effective delivery strategy for your restaurant chain. Read on!

3. How POS Might Evolve to Meet Health Concerns
Today and tomorrow, restaurant operators and consumers now have an entirely new level of concern about handling cash and touching pin pads. Both are germ magnets. We’re all thinking about reducing our touchpoints.  Will contactless payments gain widespread adoption? Are you thinking about adding it to your business?  Read this article for 6 questions to answer before taking the plunge.

2. Post-Pandemic: Will Loyalty Programs Experience a Renaissance?
While the world is debating which germ magnet is safer for payments: cash or plastic, Toby Malbec identifies a better solution: stored payments. While not a fan of loyalty programs for several reasons, he does feel that a loyalty system will be the ideal vehicle to store and drive stored payments. 

1. QR Codes: One Solution to the Post-COVID-19 Dine-In Problem
QR codes are making a comeback the way Tiger Woods had a 2019 season that culminated with a Masters Championship.  With concerns about cleanliness and touchpoints at an all-time high, it’s no wonder that this is the most read restaurant story for the month of May.