June Stories Indicate Restaurants Are Planning For The Future

Restaurants are looking to the future and to their tech stacks, making sure they have what it takes now, and in the future, to keep customers engaged. June’s five most-read restaurant stories on HT cover tech trends, creating a delivery strategy and preparing for the post COVID-19 restaurant experience. Let’s count them down! 

5. A Successful Restaurant Delivery Strategy Focuses on Food, Customer Experience
Many restaurants have been forced to pivot to off-prem, many are adding delivery, either owned or third-party. In this thought leadership column, Denise Faldini, Sales Director for Bringg, shares her two points to keep in mind when creating a delivery strategy. (Make the most of third-party delivery partners and focus on the food!) And she goes into detail on the 5 crucial elements of an effective delivery strategy for your restaurant chain. This October 2018 article is still a relevant must read for operators looking to get into the delivery business.  

4. 7 Ideas for Social Media Content During COVID-19
This article details seven doable tips to power up your social media in an appropriate way, bringing your restaurant experience into customers’ homes, hearts and minds during the COVID-19 pandemic.

3. Restaurant Technology in the Post-COVID-19 World
Restaurants that recognize we are emerging into a different operational and technological landscape will rebound and thrive in the new world of personal safety and social behavior. Payment tech, employee safety, checklists, cleaning, paper menus and more. There was so much to unpack in this article by Toby Malbec, Managing Director of ConStrata Technology Consulting and a member of HT’s MURTEC advisory board, that we divided it into two parts.

2. QR Codes: One Solution to the Post-COVID-19 Dine-In Problem
QR codes are making a comeback! As restaurants look to reopen and as customers are preferring contactless transactions, QR codes are an affordable solution for restaurants to share their menus and more. With concerns about cleanliness and touchpoints at an all-time high, it’s no wonder that this remains a hot read for a second month.     

1. Restaurant Business Model Changes in a Post COVID-19 World
QR codes are making a comeback the way Tiger Woods had a 2019 season that culminated with a Masters Championship.  With concerns about cleanliness and touchpoints at an all-time high, it’s no wonder that this is the most read restaurant story for the month of May. 

PLUS:  trending now on HT:  

Contactless Transactions Are Having Their Moment
This article takes a look at touchless guest experience – in both the restaurants and hotels. Contactless payments, mobile capability, new opportunities for data collection and loyalty are covered along with some of the major suppliers whose services are transforming guest experiences.

Infographic: What’s Next for Restaurants?  Tech Can Help!
This infographic details a solid 5-step plan to get your tech stack on track now and for the future.

Moe’s Kiosk-Only Restaurant is Optimized for Off-Prem
The headline says it all. Read the steps this Pittsburgh franchisee has taken to get 2 stores optimized for the sustained demand for off-premises dining.